• Simply add your desired item to your cart and follow the steps through our secure checkout. Alternatively, you can email us via the contact form or directly at hello@thewoodcollective.co.nz — we’re happy to invoice you manually if you prefer.

❓ Where are your products made?

We’re proud to design and build all of our products right here in Canterbury, New Zealand. We source local NZ timber and work with NZ-based suppliers and businesses to support the local economy — quality craftsmanship with a strong community focus.

❓ What maintenance do my outdoor play products require?

All of our outdoor items — including mud kitchens, sandpits, and picnic tables — are made using H3.2 treated timber, designed to withstand New Zealand’s variable weather. Over time, the timber will naturally silver or grey due to sun exposure. This change is purely cosmetic; the timber remains structurally protected.

❓ What can I use on my products to keep them looking great?

To maintain the fresh, natural look of your outdoor wooden products, we recommend applying paint, stain, or timber oil. A product like British Paints Natural Oil Timber Protect (available at Bunnings Warehouse) enhances both appearance and durability. You can apply this at any time to help your products stay looking their best.

• Can you ship your products?

  Absolutely. You can find comprehensive information on shipping here.

• Do you have a warranty?

  We stand by everything we make. All products have a 12-month limited warranty. You can view our warranty terms here. If you ever have any questions or concerns about your product, send us an email; we are always here to help you!

• Returns?

  We strive to ensure every customer has all the details and as much information about the product before purchasing. We do not accept returns for change of mind; however, any defect is covered under our warranty, which can be viewed here.

Sandpits

• Can sandpits be pre-assembled?

  Yes, sandpits can be pre-assembled for the additional cost stated on the SANDPITS product page. These are for pickup only.

Can sandpit lids be used for storage or as play surfaces?

While our sandpit lids are sturdy, they are not made for storing/stacking items on top of or for kids (or adults) to play on.

Mud Kitchens

• Our Mud Kitchens are delivered almost fully assembled. For shipped units, the knobs are detached and require simple screw-on attachment to prevent damage during transit. This takes only a few minutes and all necessary hardware is included.

• Regularly wipe down the chrome taps with a soft, damp cloth to prevent water spots and maintain their shine.

• When not in use, we recommend storing the bowls indoors or turning them upside down to prevent water accumulation and debris buildup.

• The Wood Collective products are designed for use under competent adult supervision at all times. It is the responsibility of the supervising adult to ensure children are not left unattended during use.

Is The Wood Collective a registered business?
- Yes, The Wood Collective Limited is a New Zealand-registered business.

Is The Wood Collective GST registered?
Yes, we are GST registered and can provide GST invoices upon request.
Our GST number is 144-653-368.

Brand Mission

What is The Wood Collective’s mission?
At The Wood Collective, we’re passionate about creating high-quality, handcrafted wooden play products that encourage imaginative play and outdoor exploration. We value thoughtful design, sustainability, and creating lasting memories for families and early learning environments.

Where are you located?
We’re proudly based in Selwyn, Canterbury, New Zealand.

Do you have a privacy policy?
Yes — it can be viewed here

Do you offer custom orders?
We occasionally take on custom work. Please inquire via our Contact form.

What if my question isn’t answered here?
If there’s anything else we haven’t covered, please get in touch — we’d love to help.