• Bookshelves
  We offer flat-rate shipping for bookshelves within New Zealand. The shipping cost is automatically calculated at checkout.
• Larger Products (Sandpits, Mud Kitchens, etc.)
  Shipping costs for larger items vary depending on your location within New Zealand. Please contact us for a personalized shipping quote. This service includes delivery to your door.
  
  

• Due to the size and weight of these products, shipping costs are calculated based on factors such as distance, delivery location (urban vs. rural), and handling requirements. This ensures accurate and fair pricing for all customers.

• Yes, we ship to rural addresses (RD). While we often aim for direct delivery, sometimes delivery to the nearest depot for pickup is more efficient. In some cases, we can utilize partner services to deliver directly to your rural address. Please contact us to discuss the best option for your specific location.

• We work with reliable shipping partners to ensure timely delivery. Once your product is manufactured and packed, typical shipping times within New Zealand are 2-3 business days. You will receive a tracking number via email once your order has shipped. While we strive to meet these timeframes, occasional delays can occur. If there are any significant changes to the estimated delivery time, we will communicate them to you promptly.

Once your order ships, you will receive a shipping confirmation email containing your tracking information. This email will come either directly from The Wood Collectives or from the shipping provider. Please check your spam or junk folder if you don't see it in your inbox. You can use the tracking number provided to monitor the progress of your shipment on the carrier's website.

In the unlikely event that your order arrives damaged, please contact us immediately with photos of the damage to both the packaging and the product. We will work with you to resolve the issue promptly, which may include a replacement, repair, or refund.

• Yes, local pickup is available by appointment only. Please contact us to schedule a pickup time and date.

If your tracking information shows no movement for an extended period or indicates that your order has been lost, please contact us. We will investigate the issue with the shipping carrier and take appropriate action.

At this time, we only ship within New Zealand.