Terms of service
Terms of Service
Last updated: 20th August 2025
Welcome to The Wood Collective! The terms “we”, “us” and “our” refer to The Wood Collective. The Wood Collective operates this website and online store (the “Services”), including all related information, content, features, tools, products and services. Our Services are powered by Shopify, which enables us to provide them to you.
By accessing or using our Services, you agree to be bound by these Terms of Service and our [Privacy Policy LINK]. Please read carefully, as they include important information about your rights and responsibilities.
Nothing in these Terms limits or excludes your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
1. Access and Account
By using our Services, you confirm that you are at least the age of majority in your place of residence, or have consent from a parent/guardian.
You may be required to provide accurate information (such as your email, billing, shipping and payment details). You are responsible for ensuring this information is correct and for keeping your account secure.
2. Our Products
We make every effort to display our products accurately. However, colours and finishes may vary depending on your device settings.
Product descriptions and availability may change without notice. We reserve the right to discontinue or limit products at any time.
3. Orders
When you place an order, you are making an offer to purchase. Orders are accepted once payment is processed and we confirm acceptance.
We may decline or cancel orders at our discretion (for example, due to stock availability or errors). If so, we will notify you using the contact details provided.
Orders are subject to our [Refund Policy LINK] in addition to your rights under New Zealand law.
4. Prices and Billing
Prices are in New Zealand dollars (NZD) and include GST (unless otherwise stated). Shipping costs are shown at checkout.
Prices, promotions and discounts may change without notice. The price at the time of your order is the final price.
You agree to provide accurate and up-to-date payment details. By submitting your payment information, you confirm that you are authorised to use that method of payment.
5. Shipping and Delivery
Delivery times are estimates only. We are not responsible for delays outside our control (for example, courier or supply chain disruptions).
Risk of loss and title to products pass to you once the products are delivered to your nominated address.
6. Intellectual Property
All content on our website (including text, images, graphics, logos and designs) is owned by The Wood Collective or our licensors and is protected by New Zealand and international copyright and trademark laws.
You may use our Services for personal, non-commercial purposes only. You may not copy, reproduce, distribute, or otherwise use our content without our written consent.
7. Optional Tools
We may provide access to third-party tools or features. These are provided “as is” and we are not responsible for their availability, accuracy, or performance.
8. Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for their content, policies, or practices. Please review their terms before engaging in any transactions.
9. Relationship with Shopify
The Wood Collective is powered by Shopify. However, all sales and purchases are made directly with us. Shopify is not responsible for any transactions, products or services you purchase through our store.
10. Privacy
We collect, use and store your personal information in accordance with our [Privacy Policy LINK].
As our Services are hosted by Shopify, certain personal information will also be processed by Shopify in accordance with their Privacy Policy.
11. Feedback
If you provide us with feedback (such as reviews, suggestions, or ideas), you grant us a licence to use and share it for business purposes. You must not submit unlawful, defamatory or misleading content.
12. Errors and Omissions
Occasionally, information on our Services may contain errors (e.g. pricing or product details). We reserve the right to correct errors and update information at any time, including after an order is placed.
13. Prohibited Uses
You must not use our Services for unlawful purposes, to infringe intellectual property rights, to harass others, to spread harmful code, or to interfere with our website’s operation.
We may suspend or terminate your access if you breach these Terms.
14. Termination
We may suspend or terminate your access to the Services at any time. You remain responsible for any amounts due up to the date of termination.
15. Warranties and Consumer Rights
To the maximum extent permitted by law, our Services and products are provided “as is” without additional warranties.
However, nothing in these Terms affects your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
16. Limitation of Liability
To the fullest extent permitted by law, The Wood Collective is not liable for indirect, incidental or consequential loss.
This limitation does not apply to your rights under New Zealand consumer law.
17. Indemnification
You agree to indemnify and hold harmless The Wood Collective from claims arising out of your misuse of the Services or breach of these Terms.
18. Severability
If any part of these Terms is found unlawful or unenforceable, the remainder will continue in full force.
19. Entire Agreement
These Terms, along with our policies, form the entire agreement between you and us regarding the Services.
20. Assignment
You may not transfer your rights under these Terms without our written consent. We may assign or transfer our rights without notice.
21. Governing Law
These Terms are governed by the laws of New Zealand. You and The Wood Collective submit to the non-exclusive jurisdiction of the New Zealand courts.
22. Changes to Terms
We may update these Terms at any time. Material changes will be notified on our website. Continued use of our Services after changes are posted constitutes acceptance.
23. Contact Information
Questions about these Terms should be sent to:
The Wood Collective
📧 hello@thewoodcollective.co.nz
NZBN: 94-29052535680
GST Number: 144-653-368