Privacy policy

Privacy Policy

Last updated: 20th August 2025

The Wood Collective (“we”, “us”, “our”) operates this website and online store (the “Services”), which are powered by Shopify. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020 (NZ).

By using our Services, you agree to the collection, use and disclosure of your personal information as described in this Privacy Policy.

Personal Information We Collect

We may collect the following types of personal information when you interact with us:

  • Contact details: name, email address, phone number, billing and shipping addresses.

  • Order and payment details: items purchased, payment method, transaction history.

  • Account information: if you create an account, we may collect your login details and preferences.

  • Communications: any information you provide when contacting us (e.g. customer support emails).

  • Device and usage data: IP address, browser type, device information, and activity on our website (collected automatically via cookies and similar technologies).

How We Use Your Information

We may use your personal information to:

  • Process and deliver your orders.

  • Provide customer service and respond to enquiries.

  • Improve and personalise our Services.

  • Send transactional communications (e.g. order confirmations, shipping updates).

  • Send marketing communications where you have consented (you can unsubscribe at any time).

  • Detect and prevent fraud or misuse of our Services.

  • Comply with legal obligations.

How We Share Your Information

We may share your personal information with:

  • Shopify: as our e-commerce platform provider, which processes your information to provide the Services.

  • Service providers: such as payment processors, shipping and logistics companies, and IT support providers.

  • Third-party marketing tools: if you have opted into marketing communications.

  • Legal authorities: if required to comply with law or valid legal process.

We do not sell your personal information.

International Transfers

Because our Services are powered by Shopify, your personal information may be stored or processed outside of New Zealand. Shopify is a global provider with servers in multiple countries. We take reasonable steps to ensure that your information is protected, consistent with the Privacy Act 2020.

Your Rights

Under the Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you.

  • Request correction of your personal information if you believe it is inaccurate or incomplete.

To exercise these rights, please contact us using the details below.

Security and Retention

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. However, no system is completely secure.
We will retain your personal information only for as long as necessary to provide our Services and comply with legal obligations.

Cookies and Tracking

We use cookies and similar technologies to operate and improve our website, to analyse traffic, and for marketing purposes. You can adjust your browser settings to refuse cookies, but some features of our Services may not work properly.

Children

Our Services are not directed at children, and we do not knowingly collect personal information from individuals under 18.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised “last updated” date.

Contact Us

If you have any questions, concerns or requests about this Privacy Policy, please contact us at:

The Wood Collective
📧 hello@thewoodcollective.co.nz

If you are not satisfied with how we handle your request, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz.