Simply add your desired item to your cart and follow the steps through our secure checkout. Alternatively, you can email us via the contact form or directly at hello@thewoodcollective.co.nz — we’re happy to invoice you manually if you prefer.

Where are your products made?

We’re proud to design and build all of our products right here in Canterbury, New Zealand. We source local NZ timber and work with NZ-based suppliers and businesses to support the local economy — quality craftsmanship with a strong community focus.

What maintenance do my outdoor play products require?

All of our outdoor items — including mud kitchens, sandpits, and picnic tables — are made using H3.2 treated timber, designed to withstand New Zealand’s variable weather. Over time, the timber will naturally silver or grey due to sun exposure. This change is purely cosmetic; the timber remains structurally protected.

What can I use on my products to keep them looking great?

To maintain the fresh, natural look of your outdoor wooden products, we recommend applying paint, stain, or timber oil. A product like British Paints Natural Oil Timber Protect (available at Bunnings Warehouse) enhances both appearance and durability. You can apply this at any time to help your products stay looking their best.

Can you ship your products?

Absolutely. You can find comprehensive information on shipping here.

Do you have a warranty?

We stand by everything we make. All products have a 12-month limited warranty. You can view our warranty terms here. If you ever have any questions or concerns about your product, send us an email; we are always here to help you!

Returns

We strive to ensure every customer has all the details and as much information about the product before purchasing. We do not accept returns for change of mind; however, any defect is covered under our warranty, which can be viewed here.

We want your product to look great and last for years. Follow these care guidelines based on your product type:

Indoor Products

• Wipe with a dry or lightly damp cloth.

• Avoid soaking, harsh chemicals, or abrasive cleaners.

• Indoor use only — keep away from moisture and direct sunlight for longevity.

• Check bolts and fittings periodically to ensure safety and stability.

• You may paint or stain your product using a non-toxic, child-safe finish.

Outdoor Products

• Hose down after play to remove dirt and debris.

• Timber will naturally silver over time — this is purely cosmetic and does not affect durability.

• To maintain the fresh timber look, apply an outdoor wood stain or oil at any time.

• You may also paint or stain your product using a suitable exterior timber finish.

• Avoid harsh chemicals or abrasive cleaners.

Flat-Pack Products

• Follow the included instructions or scan the QR code for video assembly guidance.

• Check bolts and fittings periodically to ensure safety.

• Wipe clean with a dry or lightly damp cloth.

• Avoid harsh cleaners and prolonged moisture exposure.

• Products can be painted or stained with a child-safe finish to suit your style.

Mud Kitchens — Additional Tips

• Water hook-up: A standard hose connection is fitted at the back — simply plug in your garden hose.

• Loose tap? Tighten the plastic locking nut underneath by hand.

• Knob adjustment: Use an 8mm spanner on the back and 5mm Allen key on the front to adjust.

• Hose down after play to keep clean. Apply outdoor stain if you wish to maintain the fresh look.

- Regularly wipe down the chrome taps with a soft, damp cloth to prevent water spots and maintain their shine.

- When not in use, we recommend storing the bowls indoors or turning them upside down to prevent water accumulation and debris buildup.

The Wood Collective products are designed for use under competent adult supervision at all times. It is the responsibility of the supervising adult to ensure children are not left unattended during use.

Is The Wood Collective a registered business?
- Yes, The Wood Collective Limited is a New Zealand-registered business.

Is The Wood Collective GST registered?
Yes, we are GST registered and can provide GST invoices upon request.
Our GST number is 144-653-368.

Brand Mission

What is The Wood Collective’s mission?
At The Wood Collective, we’re passionate about creating high-quality, handcrafted wooden play products that encourage imaginative play and outdoor exploration. We value thoughtful design, sustainability, and creating lasting memories for families and early learning environments.

Where are you located?
We’re proudly based in Selwyn, Canterbury, New Zealand.

Do you have a privacy policy?
Yes — it can be viewed here

Do you offer custom orders?
We occasionally take on custom work. Please inquire via our Contact form.

What if my question isn’t answered here?
If there’s anything else we haven’t covered, please get in touch — we’d love to help.